FAQs

YouCosa is an online store specializing in home fitness and wellness products, including walking pads, treadmills, adaptive shoes, and fitness accessories. We offer practical solutions designed to support an active and healthy lifestyle at home.

2. Where is YouCosa located?

Our business address is:
6142 Cotton Rose Ln, Greenacres, Florida 33467, United States

3. How can I contact YouCosa?

You can contact us using the following details:
Phone: (317) 763-8274
Email: info@youcosa.shop

Our customer support team is available to assist you with any questions or concerns.

4. How do I place an order?

Browse our collections, choose the products you want, add them to your cart, and proceed to checkout. Once your order is completed, you will receive a confirmation email with your order details.

5. What payment methods do you accept?

We accept secure online payment methods available at checkout. All transactions are processed through trusted and encrypted payment providers to ensure your safety.

6. Do you offer order tracking?

Yes. After your order is shipped, you will receive a tracking number by email so you can monitor the delivery status of your package.

7. How long does shipping take?

Shipping times vary depending on your location and the shipping option selected at checkout. Estimated delivery times are shown during checkout and included in your confirmation email.

8. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to assist you before the order is processed or shipped.

9. What is your return policy?

If you are not satisfied with your purchase, you may contact us for return instructions. Eligibility, conditions, and timelines are outlined in our Return & Refund Policy.

10. Are my personal details secure?

Yes. We protect your personal information in accordance with our Privacy Policy. Your data is used only for order processing, delivery, and customer support purposes.

11. Do you offer customer support?

Yes. Our customer support team is available to assist with product information, order inquiries, shipping questions, and general support.